Welcome to Westerhope Medical Group
Westerhope Medical Group operates from 3 sites covering postcode areas NE4, 5 and 15. The main surgery is located on Stamfordham Road, in Westerhope village, and there are 2 branch surgeries; one on Denton Road and the other on Springfield Road as part of Blakelaw Health Centre.
INFLUENZA VACCINATIONS 2023/2024
There is still time to get your seasonal flu vaccine at the surgery - please ring and we can book you an appointment with one of our nurses.
ZERO TOLERANCE: A Message from the Partners
We have worked tirelessly as ever throughout the pandemic to ensure we are providing the best possible care to our patients. We understand the frustrations that people have and we are doing all that we can to ensure we can help. It has been noted that our staff are facing an increasing amount of abuse from patients. The GP Partners and Management at Westerhope Medical Group would like to remind patients that we have a zero-tolerance policy on both physical and verbal abuse. If you are found to be in breach of this policy, then this may result in you being asked to find a new GP surgery.
REGISTERING AT OUR SURGERY
The practice is currently accepting new registrations for patients who live in our catchment area. Please ring the surgery to find out about the registration process. Only patients who live in our boundary will be accepted so please click on the link below to check:
link pending.............
All current patients who move out of the area will need to register with a new surgery and we make no exceptions on this ruling. Again if you are thinking of moving house please use the post code checker to see if you will remain in our boundary.
Bank Holidays 2024
The surgery will be closed on the following days for statutory public holidays:
Monday 1 January 2024
Friday 29 March 2024
Monday 1 April 2024
Monday 6 May 2024
Monday 27 May 2024
Monday 26 August 2024
Wednesday 25 December 2024
Thursday 26 December 2024
(closures due to staff training will be updated later in the year)
PLEASE ENSURE YOU ORDER YOUR REPEAT MEDICATION IN PLENTY OF TIME FOR DAYS WHEN THE SURGERY IS CLOSED ALLOWING US 48 HOURS (2 WORKING DAYS) FOR PROCESSING.
SHOULD YOU NEED MEDICAL ATTENTION WHEN THE SURGERY IS CLOSED PLEASE RING 111
Westerhope Medical Group
Westerhope Medical Group operates from 3 sites covering postcode areas NE4, 5 and 15. The main surgery is located on Stamfordham Road, in Westerhope village, and there are 2 branch surgeries; one on Denton Road and the other on Springfield Road as part of Blakelaw Health Centre.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to finding out our contact information and surgery locations.
Mission Statement
The Primary Health Care team at the practice is committed to providing the highest standard of patient-centred healthcare, treating the patient with courtesy and dignity at any and all times. Our philosophy is to treat people how we would want to be treated. To us every patient matters.
Our Core Values:
Patient-centred care – Putting patients at the heart of everything we do. Listening to and understanding the needs of patients and empowering them to make informed decisions regarding their care.
Respect - Treat our patients with dignity, respect and courtesy at all times.
Quality – Demonstrating a commitment to providing the highest standard of healthcare possible.
Equitable – Provision of care to all patients without prejudice or discrimination.
Ethical – Operating within the ethical framework through openness and transparency.
Confidentiality - Maintain confidentiality in what we discuss and the records we keep on your behalf
In return we expect you to:
Be nice to our staff! They do their best for you and respond very well to "please" and "thank you”.
(Site updated 08/02/2024)