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PLEASE ONLY ATTEND THE SURGERY IF YOU ARE ASKED TO DO SO

Coronavirus

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Read the NHS advice about staying home, including how long to isolate for.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Advice in other parts of the UK

For region specific information and advice in:

In line with national guidance and to protect front line staff and other it is a requirement for patients to wear a face covering when entering the surgery.  If you do have an appointment we would be grateful if you could come with your face covering on – covering your nose, mouth and chin.  This can be in the form of a mask, scarf or handkerchief of any sort of fabric. Should you attend without a face covering you will not be admitted. Thank you for your understanding.

Further Information

Corona NHS link for patients

Public Advice Poster A3

Consult online

Westerhope Medical Group

Westerhope Medical Group operates from 3 sites covering postcode areas NE4, 5 and 15. The main surgery is located on Stamfordham Road, in Westerhope village, and there are 2 branch surgeries; one on Denton Road and the other on Springfield Road as part of  Blakelaw Health Centre.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to finding out our contact information and surgery locations. 

Urgent care

Mission Statement

The Primary Health Care team at the practice is committed to providing the highest standard of patient-centred healthcare, treating the patient with courtesy and dignity at any and all times. Our philosophy is to treat people how we would want to be treated. To us every patient matters.

Our Core Values:

Patient-centred care – Putting patients at the heart of everything we do. Listening to and understanding the needs of patients and empowering them to make informed decisions regarding their care.

Respect - Treat our patients with dignity, respect and courtesy at all times.

Quality – Demonstrating a commitment to providing the highest standard of healthcare possible.

Equitable – Provision of care to all patients without prejudice or discrimination.

Ethical – Operating within the ethical framework through openness and transparency.

Confidentiality - Maintain confidentiality in what we discuss and the records we keep on your behalf

In return we expect you to:

Be nice to our staff! They do their best for you and respond very well to "please" and "thank you”.

 


TO ACCESS ONLINE SERVICES PLEASE CLICK HERE


(Site updated 26/04/2021)
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